1 Contents. Concessionary bus passes will no longer be renewed automatically. Necessary cookies are absolutely essential for the website to function properly. Where you caught it and at what time, along with your destination. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. However, GCC has not been involved in this. 5 How long does it take to renew an older persons pass? Alternatively, you can renew your pass online. You can find your renewal code located in the box towards the bottom of your renewal letter. new pass.. Disabled person's bus pass . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. You can renew your bus pass up to 8 weeks before it expires. Unemployed people. Read and contribute to the 20 readers' comments . Analytical cookies are used to understand how visitors interact with the website. But opting out of some of these cookies may affect your browsing experience. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Our free email alerts will help keep you up to date with the things that matter to you. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. If you have any questions, please contact Essex County Council by calling0345 743 0430. We only need this if you want us to contact you and we won't keep it once we've replied. Your pass will be automatically renewed if you have used it within the last 13 months. In the unlikely event that your pass does not arrive, you should call 01452 426265. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. If you cannot apply online for any reason please contact us. http://www.nowcard.org/nowcardfaq.asp#FAQ23. How much longer should the Sun remain in its stable phase? Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. If your pass has been stolen, you should call 0345 200 0388 to replace it. You should allow 6 weeks for your application to be processed. The way of applying may be different to the way you applied in Gloucestershire. Calls from mobiles are likely to be considerably higher than those from landlines. Your bus pass will be renewed automatically. Copyright 2023 Wisdom-Advices | All rights reserved. Will receive a renewal form, as evidence is required to obtain a new pass. Can I use my OAP bus pass on trains? Renewing an older persons bus pass. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. How did the American colonies actually win the war and gain their Independence from Britain? You can get an older person's bus pass when you reach State Pension age. Age-related pass or vouchers. These cookies ensure basic functionalities and security features of the website, anonymously. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. The cookie is used to store the user consent for the cookies in the category "Analytics". However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. 3 Post office. You don't have to do anything, unless you have moved since we sent you your last pass. Welcome to the Highways Service Information Centre. This might be a letter confirming your eligibility and asking if you wish to renew. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. Apply for a new age-related pass. All content 2023 Southend-on-Sea City Council. Most young disabled (under 16) pass holders should have received a short form to return. You can apply for a replacement bus pass by filling in the lost bus pass application form. *A. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. We will need to see evidence of your new address. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. I currently have a disability-related bus pass with companion entitlement. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. You should have receive your renewal form by mid-February. . Please still, Older Persons bus passes will normally be automatically renewed. You will need to pay 10 to replace this pass. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . If you email us please confirm your date of birth and current address in the email so we can fully check our records. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If you have not received your renewal form, please contact our information line on 0345 600 0659. N94. If you've had a concessionary bus pass for the last five years, you might . Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. My age-related pass has now expired but I have not received a new one. If you have a disabled persons pass which is due to expire in March, we will write to you to tell you how to renew it. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Youll need to provide proof of identity. The cards offer older and disabled people free travel in the capital We will either renew your bus pass automatically or send a letter that tells you how you can renew it. State pension claimants who apply directly through their local council should be aware. Higgins, Telford & Wrekin Councils Customer Services Manager, said. We apologise for any inconvenience that this situation may have caused you. Blackburn with Darwen: The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . This cookie is set by GDPR Cookie Consent plugin. Find out which bus company you wish to comment about on our bus operator contacts page. It is being used by the person whose photograph and name appears on the pass. Learning impairment that has resulted in an arrested state of development before adulthood. This cookie is set by GDPR Cookie Consent plugin. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. applies to approximately 12,000 people, the vast majority of whom are No, your bus pass cannot be used on National Express services. In London, you can use your card on buses but not on the Underground Train services. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. Free travel before 9.30 am on infrequent services. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Companion passes are automatically renewed at least 2 weeks before they are due to expire. See. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Are you struggling with the cost of living crisis? This cookie is set by GDPR Cookie Consent plugin. You have moved since your last bus pass was issued and not informed us. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). Find out more about an igo card. No it is not possible to issue an age-related bus pass "with companion" entitlement. If you do not receive your new pass please contact our information line on 0345 600 0659. Dont include personal or financial information like your National Insurance number or credit card details. What do I do about my concessionary bus pass? Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. These pages are for East Sussex bus pass holders. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Lancashire: If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. Please check with the county council in the area you plan to visit. How do I renew my bus pass in Northumberland? If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Note if applying online you will receive first an acknowledgement email and subsequently an approval email requesting you pay the replacement fee (10) by online card transaction. This cookie is set by GDPR Cookie Consent plugin. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. You won't need to renew your bus pass when it expires. A letter and a renewal application form will be sent to you automatically you can also use the application form below. How does violence against the family pet affect the family? If it has already expired, please call 0345 678 9088 to arrange a renewal. Major investment in boroughs schools continues! A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. This can be done by visiting a participating library only. Freedom Pass expiring: How and when to renew London travel permits. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Two weeks before your current bus pass expires you should receive a new bus pass in the post. You can apply for your renewal bus pass online. Can I use my pass on Trains? What type of medicine do you put on a burn? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apply for or renew your bus pass. A 5 administration fee will be required for a replacement bus pass. It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. Username Password Forgotten your Password? For assistance with new applications: (Click the arrows below to reveal the answers). If you dont provide us with evidence, your new pass will be delayed. If you have an older person's pass that expires in the next two months renew online with the following links: -. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The form will ask for a new passport-sized photo, which will be printed on their new card. Using your card. For those people needing to apply for their renewal this too can now be done byApplying online. You do not need to renew an igo card. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. The expiry date will normally be five years from your birthday. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Further information. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Currently this is at age of 66. English bus passes are not accepted in Scotland and vice versa. Can I use my bus pass on National Express Services? Please provide them with as much detail as possible about the journey you wished to make. It does not store any personal data. Have you moved? Changes To Renewal Of Concessionary Bus Passes. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Older person's bus pass renewal. All rights reserved. To get an older persons bus pass you must 2 Apply to your local council. igo card for 11 to 16 year olds. The pass is valid for the journey being undertaken, for example at the right time of day. These cookies track visitors across websites and collect information to provide customized ads. The county council will not reimburse you for any charges levied by medical specialists or advocates. If your current bus pass is due to expire within the next month, this is an indication that we . Renewing, updating or cancelling a bus pass. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. thurrock.gov.uk uses cookies to make the site simpler. This What are the 3 most important parts of a motherboard? Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. You also have the option to opt-out of these cookies. We will post your renewed bus pass 18days before the old one expires. Before your pass expires, we may send you a letter inviting you to renew it manually. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. The cookies is used to store the user consent for the cookies in the category "Necessary". The list of these services is on the GCC web site, under Transport. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Forgotten your Username? You need to check the expiry date and apply to the council for a new one if you're is due to expire. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Residents are. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Lee Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. I am a disabled pass holder, will I receive a bus pass renewal letter? So, to find out if you're eligible and where to apply, get in touch with your local council. Please note you will require your customer number to complete the form (This can be found on your renewal letter). Essex County Council is not responsible for this. No, concessionary bus passes are not accepted on the night Buses. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. What do I do with a bus pass which is no longer needed? You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. 5 Other ways to apply. We use some essential cookies to make this service work. There is no need to contact us until we get in touch with you. My new bus pass will not work when I place it on the smart card reader on the bus. What do I do about my concessionary bus pass? If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. Completed renewal forms will be processed and new vouchers issued approx. Alternatively you are able to renew your vouchers online. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Your bus pass will be renewed automatically. Collecting an application form from your local library. If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Your browser does not allow scripting so some of the features of this page may not work. I have not had an automatic renewal what do I do? If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Applicants whose pass was issued due to a disability will continue to be automatically renewed. It is not valid in Wales* or Scotland. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. For further information contact: The National Rail enquiries telephone number is 08457 484950. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. Your new pass will be not sent until a week before your old. I have moved out of Gloucestershire. You may be eligible for financial support. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. How do I apply for a disabled persons bus pass? Please let us know if you no longer require a bus pass. This form can be completed and returned in the envelope provided with your form. My new bus pass has been refused by the driver. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. It is no longer. Can I use my pass on Trains? Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I am an age-related bus pass holder and my current bus pass is due to expire soon. Renewing your Bus Pass. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. 4 Apply online. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Some bus services are changing. Can I use my bus pass on Park and Ride Services and Airport Transport Services? Call us on 0345 200 0388 for an application form or for assistance completing one. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council.