. No problem. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Copyright 2023 Liveops, Inc. All rights reserved. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Easy global collaboration. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Guide customers through the claims process. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. Best of Antivirus Software. Find Out How & Apply . The cons are being able to work in your own home. Apply now and a member of our team will work quickly to review your application and provide next steps. Liveops exists to improve people's lives, and . Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. GROW YOUR BUSINESS Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Grow your home business through Liveops client network, working with the brands you know and love. Okta goes so much further than other providers, Huckabay says. Still have questions? Earning potential. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Login. Apr 04, 22 (Updated: Sep 19, 22) If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Help patients get the most out of treatment plans. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Browse case studies, customer service tips and other helpful resources for enterprises. Copyright 2023 Liveops, Inc. All rights reserved. He sees a role for Okta in all of it. fits your experience, personality, and preferences the best? Also the hiring process is long and it's unpaid. Now we can focus on making sure IT is partnered with the business in everything they do.. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Innovate without compromise with Customer Identity Cloud. Money is amazing, but like every job there are flaws. Intelligent We cant do this. Our developer community is here for you. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Cons are having to provide your own equipment. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Support. If there are system issues, you will not get paid. Please update your browser to the latest version on or before July 31, 2020. Login - LiveOps Inc. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. But what good is making your own schedule if you cant get a schedule? Organizations. Autonomy. Please enable it to improve your browsing experience. Unlimited Flex Vacation New Parent Leave Protection. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops is a recognized thought leader in the virtual contact center and customer service industries. To have an identity management solution that wasn't cloud-based really wouldn't work for us. Or, if, No college? Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Flexibility. FLEXIBILITY AT SCALE. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. This means you can choose when, where, and how often to work! Okta offered exactly what Live Nation needed. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Learn more about how Liveops virtual contact center solutions can scale your business. I trust them and look forward to more cooperation and partnership in the future. Sell top insurance coverage to warm leads (license required). Your customers deserve the best at every touchpoint. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Conducting inbound/outbound customer service calls. To accept cookies continue browsing as normal. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. The freedom of an entrepreneur. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Check the Eligibility requirements and make sure were currently accepting applications in your state. Community. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. See Capabilities for more details. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Users verify their identity by . LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Liveops | Okta . You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Want to become a Liveops agent? It changed what we focus on as IT, he says. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. The only downside is a lot of training without pay. Support. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops SWA Array Overview This app integration supports Single Sign-On. No ones done this, Huckabay says. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. You can actually enable a person to get to an application through the Okta platform. First, check out our frequently asked questions about the agent experience and application process. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Then Liveops is looking for you! I still love it., You make your own schedule. Copyright 2023 Liveops, Inc. All rights reserved. Some clients also pay commissions. McAfee and Norton were almost a tie but by far the most popular amongst agents. Are you an employee? Then, this is the place where you can find some sources which provide detailed information. Goodbye long commutes, rigid schedules, and busybody managers. No matter what industry, use case, or level of support you need, weve got you covered. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. The background check requires a $24.99 processing fee paid directly to our vendor. Liveops: Flexibility. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Actual earnings may vary depending on client opportunity and support required. Click herefor technical info. Learn about Liveops Enterprise Solutions Click Here . Passwordless. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. You don't necessarily have calls every . Sign an Independent Contractor Agreement. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. process. Freedom. Login. Work from home. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. This is critical, says Huckabay. Unfortunately they dont pay a minimum per hour like other companies. Find Out How & Apply . Copyright 2023 Liveops, Inc. All rights reserved. Remote work is undeniably popular and LiveOps offers that. . Join the revolution of the modern contact center! Were now out of the back room and working with the business to add direct value, Huckabay says. Openforce simplifies your contractor management processes by providing a single platform solution. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Login. Learn more about how Liveops virtual contact center solutions can scale your business. Sign in. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Assist customers with orders, questions, and returns. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Which equals no money! Life doesnt always run on a schedule. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Director of Customer Care, healthcare organization. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Come on board! Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Single Sign On. Sound: Must have a sound card installed and be equipped with speakers or headphones. You dont have to do anything else.. Liveops Nation Login. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. A wide array of jobs -- many of them well-paid -- don't require a degree.. https://join.liveops.com/work-from-home-call-center-jobs/ I don't mind the extra training if they had compensation for it. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Managing multiple systems, programs, and screens simultaneously. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Love the flexibility of the jobs, but wish training was paid. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Earning potential. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Liveops is a legitimate company. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . This means you can choose when, where, and how often to work! Ditch the paperwork and endless manual tasks. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. No problem. You get to dictate when and how often you commit to providing services. But we were just relentless, and in one year we moved all of our workloads to the cloud. Hello, Liveops. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Learn about Liveops Enterprise Solutions Click Here . It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. This means you can choose when, where, and how often to work! Client opportunities may have additional requirements, including expanded client-specific certification. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools.