Once you favorite an item the button fills in green and says Favorited. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. From the checkout page: Click or tap Review to review items and add instructions; After you ordered: Visit the Order page to review your items and add any instructions; Item instructions carry over to future orders. Youll need an account to check out. Select the portion of the store where the item can be found - if you are fairly certain that you know. Tell the agent you're reaching out about an order sent as a gift. If you'd rather review the items via the item's page itself (not in the search page), you can tap the units switch in the bottom left corner, then tap "Add to Cart". Use Next and Previous buttons to navigate Instacart Business Model Canvas The 4 step model about How Instacart Works: A customer places his order for groceries and pays online to Instacart. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. At the top left, click the 3 horizontal lines. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. Need to give your driver last-minute delivery instructions? Click Cart in the top right. To redeem a gift card through the Instacart website. Tracking your order and delivery. We make it easy to find items from your favorite retailers and have them delivered right to your door. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. (For safety reasons, drivers might not reply while theyre en route. Tap the item you want to edit 5. In your cart, click Preferences on the item you want to add replacement instructions. Instacart Shoppers don't get aisle numbers in their list, and unless two items can be confused, don't mention the aisle number in this field. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Adding the items you love to your Favorites is an easy way to view or buy them again. Shop and pay online or in the Sam's Club app. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If you prefer not to replace an item, choose Dont Replace to get a refund instead. Tap the three horizontal lines in the top left-hand corner. This is the default option for when items arent available. You can check your order status with the Instacart app or website. Has anyone else experienced this? Browse through the list on the store's page to view item options. Check your account to ensure you are getting points for these trips. "You can now do more on Instacart while paying less by getting everything you . You can adjust charges on your EBT card up until you . You can also tap Buy It Again in the bottom right corner. wikiHow is where trusted research and expert knowledge come together. Go to the Instacart website (this feature isnt currently available in the Instacart app). For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. For best results, download the latest version of the Instacart app for iOS or Android. At checkout, continue to the Say thanks with a tip page. We also make recommendations based on what you've bought before or what's popular in your area. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Instacart Pickup. On the website. To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. Adding the items you love to your Favorites is an easy way to view or buy them again. Items may be out of stock. Yes!!! Try searching for 1 keyword (for example, searching for. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Call Instacart Care at 1.888.246.7822. If you need to change its quantity to a lower number, press the - button then tap "Change qty". Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. Tap the "See Shopped Items" button, once you've received the text message and you see the page change to add the giant green box with buttons. Adding a special request Select Add a special request at the bottom of the search results page. During a watching session on the Instacart Website . In this resultant page, you can also change to a different delivery address if necessary. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? f alcohol was not requested as part of the original order. Tap the 3 stacked horizontal lines in the upper left corner 2. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. This is the default option for when items arent available. Just be careful about what you ask the shopper to add and be understanding if they refuse. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. Preparing for the Order. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. I prefer cash as Instacart can. Tap the "Rate Order" button at the bottom of the screen. ). You can search the catalog or choose a replacement from a list of suggestions. Scroll to the bottom of the delivery screen and tap Chat with shopper. Type your item name and see if a product matches, just in case. Defaults to false. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. To add a tip during checkout. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Select between, Our Fast & Flexible delivery option, which, puts you on standby for the next available shopper within the estimated delivery window. Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. Part of our pay is based on the number of initial items in your order. We use cookies to make wikiHow great. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. The ride-hail and delivery giant quietly launched Shop and Pay last year, a feature that lets delivery workers opt into receiving trips to do grocery or other retail shopping for customers before . Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Items may be out of stock. If you can't see the Charge more to EBT option, make sure you have the latest version of the Instacart app. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. Click Your orders. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). Your groceries will be on their way in no time. Thanks to all authors for creating a page that has been read 15,409 times. Assuming there was no add on limit and I could add later, turns out there is. Tap the plus or minus symbol to increase or decrease quantity. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. can add items to your cart without signing up for an Instacart account. Click or tap on . Click Add Promo or Gift Card. . You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Make sure to clearly capture the product's name, size, colors and general shape of the container. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Press question mark to learn the rest of the keyboard shortcuts. You can search the catalog or choose a replacement from a list of suggestions. I waited a little while and refreshed the page again. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. This is part of the onboarding process for an in-store shopper. The first step is actually making the purchase. To favorite an item, select the item and the heart icon below it. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Need to give your driver last-minute delivery instructions? To place an order. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. The same exact thing just happened to me. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The Instacart app lets you track your personal shoppers progress and view item changes. Navigate to the top-left corner of the site on the Instacart app. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. When your personal shopper begins working on your order, youll see a message in the Instacart app. To create this article, volunteer authors worked to edit and improve it over time. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"