It is possible to check the voltage of your battery using a voltmeter. 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Gotrax recommends 3-4 hours for charging time. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Entice customers to sign up for your mailing list with discounts or exclusive offers. . Make sure all connections are secure and there arent any exposed wires or noticeable burns. . :~f 12`L,@" It was pretty easy to do and I was impressed in the modular nature of the system. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. 0000047449 00000 n Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Power on your scooter and take it for a test drive. Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000001444 00000 n The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Check Out Our Guide! These codes will pop up over your console's display when there are issues within your electric scooter. It's a 36V 6 Ah battery that offers higher performance. Took 8 business days to fix (total of 11 calendar days). If it's not been used for a while, it might need charging. On that same hill last week I got about 16 top speed. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Contact an authorized service center for more information about replacements. So, 3 hours for 4 bars = 45 mins of charging time per bar. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream I've emailed support but I'm waiting. This was fixed with the company sending a replacement tire. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Not much help really. Make sure the petals are level with each other and on a flat surface. A fully charged battery will have between 36 and 42 volts. Scooter is in the dumpster. 0000000016 00000 n In all cases the company has been slow to respond. Happy to help! Contact: kevin@ocproscooters.com or text: 714-420-1311. E10, E11, E12 - Contact GOTRAX Customer Support. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. This may be caused by several factors, but luckily there are solutions to all of them. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. If the scooter is off but still takes off, this means that the control box is damaged. Entice customers to sign up for your mailing list with discounts or exclusive offers. Beeping can also indicate uneven pressure on the hoverboard sensors. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Once you ensure the position is correct, gently slide the pack into the tiller. Here is a link to find the manual for your Gotrax hoverboard. Once you ensure the position is correct, gently slide the pack into the tiller. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Missing tire extension - poor quality control. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Doesn't matter if the battery is charged or not. The motor would sometimes "sputter" (not engage) when you push down the throttle. 0000008779 00000 n Fix Water Leaking From Air Conditioner. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Post adapter arcing when plugged in. Take off the console and pull out the battery, checking all the connections. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. For example, only standing with one foot on your hoverboard can cause some models to beep. I try and ride economical to maximize range and durability. When you plug your charger into the wall, the indicator light will turn green. If the scooter works after disconnecting the brake switch then the brake switch is defective. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Thus can not charge scooter. 21E, 22E, 25E, and 30E - Replace console to fix error code. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. error: If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Repair frozen GOTRAX GXL V2. GoTrax GKS: Specs. Will this problem come back? - Easy fix. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. The console on the scooter displays speed in MPH, battery life, and headlight. In removed the old handle bar and battery and installed new one. If this does not work, replace the console. All I've done is adjust the brake pads to prevent rubbing. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. rider weight: 154 Lbs. Check which of them the problem is and get it fixed immediately. The speed of the GKS kids scooter is locked at a safe but fun 10mph. These codes will pop up over your console's display when there are issues within your electric scooter. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Back fender completely broken off, bottom screw plate snapped. Install the locking hook and the two screws into the head unit. Yes, you read that right. I also have a V1 and no issues. E02 - Adjust your brake calipers so that they operate effectively. Thank you GoTRAX for fixing my 7 year olds birthday gift! 0000009925 00000 n I cant find anyone who sells them including the gotrax website, acisneros0873 - Problem not solved. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Reply, Took mine to the local bike shop. What did the brake pad rubbing sound like? You can now turn your hoverboard back on.*. Therealjondotcom 3 yr. ago. An awesome member of our community made this guide. I am on the hook to pay for shipping to send back their poorly made products. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. How to restore default settings on GOTRAX GXL V2. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Of course, you could also have an issue with your battery. Using caution, grab the top of the battery and begin to lift it out of the tiller. Make sure the petals are level with each other and on a flat surface. . Try recharging the battery pack for 8 hours. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Hold down the power button for 10 seconds. 0000007190 00000 n IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Do you think most of the lower-priced scooters are having these problems? Its possible the quality slipped with the V2, but they are basically the same scooter. Fix stuck GOTRAX GXL V2. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Pressing on button does not illuminate the display nor does the throttle have power. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Even if you've just ridden it, the battery may not be sufficiently charged. Has expected us to be scooter technicians to diagnose the problems. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Gotrax scooter not charging? The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If your Gotrax hoverboard will not turn back on you are experiencing an issue. It will display all specifications more visibly. Press J to jump to the feed. If your charger does not turn green when you plug it in, your problem may lie in your charger. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. This is the best method to factory reset GOTRAX GXL V2. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. I've had mine for almost two weeks now, and have not experienced these issues. Kick stand wobbly. Always be sure to consult the . I was super encouraged as the handle bar looks a little different from the original version I received, better. If there is, youll need to buy another one and replace it. Even if just pressing for a second - Kind of scary actually. There is no doubt that hoverboards are a popular and fun way to get around. This is one of the most common problems we hear about, so it's always worth checking first. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. It sounds like a bad battery but checking the connections is the first step. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Circuit breakers are usually on the outside of the scooter. In addition, I now have the old lithium ion battery I need to figure out how to dispose.