26-08-2021 Townman, Gandalf. Terms and conditions of the sale . Thanks for the suggestion. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. You can usually find the option to redirect in the inbox settings of your old email account. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Our Gmail accounts work on all our devices. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. They forecast a response within 72 hours. on 15h24. This amount includes applicable customs duties, taxes, brokerage and other fees. That sounds like something has been stuck in a queue somewhere. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. It seems that my account SMTP setup was changed (without my input). I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. I am using the Outlook app on a Samsung phone. only. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 9h25 17h33. Apple may provide or recommend responses as a possible solution based on the information Have you had the chance to check if the issue persists on a different user account? I can take the same message and copy it into gmail and send from there and it gets through with no problem. 26-08-2021 We'll need to look into this and we'll get back to you next week. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. on For additional information, see the Global Shipping Program. RobbieMac. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Hi To start the conversation again, simply on Does anybody have any idea how I can resolve this, other than changing ISP. ), on Hopefully, we can get this resolved quickly. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. 10h38 Those who leave have their email account terminated and closed 90 days later. Thank you anyway. They also sent a test email from a PC using an outlook client and that didn't come through either. Sorry but how do I PM you, and what details do you need? Oops. Thanks for your reply, Townman and thanks to Anne too. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. After 6 mos., if selected you will be billed $10.99/mo. Looking through previous posts I see this has been a regular problem. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 15h33. MisterW, bobpullen. What does this mean? All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. There'll likely be four of these, two from BT servers and two from Plusnet servers. - We do not send parcels to PO BOX addresses. 26-08-2021 Has anyone experienced this problem. A forum where Apple customers help each other with their products. 23-04-2021 The account I am using is Gmail (the google mail). This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Have you had the chance to try the steps in the article below? Just goes straight to outbox, then tries to send . By coincidence(? Virgin Media says email accounts are only available to current customers. This has made me want to look a bit further and so I found the Community. If yes, we recommend that you check if the issue persists while on safe mode. 23-04-2021 Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Just one other thing that might be relevant. any proposed solutions on the community forums. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. This is going to need looking at by their email support team. for DISH Protect Silver unless you call to cancel. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. on Has anyone experienced this problem. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. This isn't just a small delay. The worrying thing is I don't know how many other emails I'm not receiving. I have the exact same problem. By posting your comment you agree to the house rules, The comments below have not been moderated, By 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. But again got error messages which I now cant remember. The problem is also affected by the addressee. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. How can we as customers get BTs attention and ensure that there is a fix? Then power on the phone and iPad and tell me if it still has the problem. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. If I go into iCloud web page, then I can send and receive as normal. on If you're having problems, try logging in to webmail. Also one of the two that I received recently was sent in December. . The article below can help if you do not have any other user account to test with. I exited and restarted Mail and was then able to send emails again. 15h22, on It seems that I can only send messages to my iCloud account from the iMac. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Does anyone have any other suggestions please?? 13h18. All other emails to other systems have no issues. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I changed "Authentication" to "Password" and clicked on "Save". If I changed my email address I would be bound to lose something important. I've rebooted twice and reinstalled Office 365 without success. 20h31, on Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. We understand that you are experiencing issues sending emails. Can I move my BT Email address to another account? From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Ive also tried not using advanced settings at all with exactly the same results as described above. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 19-12-2022 I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 15h27, on 16:52 EST 04 Mar 2023 Can send emails fine from any other account. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Not receiving @btinternet email. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. If that doesn't fix the problem, see the next section. You can send and receive messages, but not actively manage the account. 19h39. by Will post any update that I get. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Log in issues. This will work as long as your old email account is still active. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. - edited Email: timforrester@btinternet.com. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Page 1 of 2 1 2 Last I know it exists because I can pick it up on ios and via BT Webmail. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 19-12-2022 Although port 587 will usually work, port 465 is the recommended port. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. 15h31. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. I have deleted the app and reinstalled it. This amount is subject to change until you make payment. BT Email - best practices for postmasters and senders of email. BT allows former customers to access a basic form of their email account for free. This was a pain, but I went along with it or else I couldnt use email. 26-08-2021 I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Don't forget online banking, streaming services and social media accounts. I cannot find an obvious way of asking bt about this! Its probably not directly relevant to your problem, but who knows with Apple!! If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on 3) Import all of your contacts from your old account to your new one. When this happens. Any ideas? I spoke too soon. Some links in this article may be affiliate links. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Unfortunately, it did not work. iPad is working ok. If not, how do we get a moderator involved? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out.