The service had enough staff to care for patients and keep them safe. The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. Training rates for the Mental Capacity Act (2005) exceeded the trusts target of 90% and staff demonstrated good knowledge of this. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. To begin the process, all you have to do is pick up the phone and call our Patient Services department. 5. . Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). And while figures continue to go up, Covid hospital admissions in Eastbourne remain incredibly low. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Current mandatory and statutory training for nursing and medical staff did not meet trust targets. ACTs provide high quality and appropriate care and liaise with STAR . Staff were caring and compassionate, working to maintain privacy and dignity of their patients. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. Managers monitored the effectiveness of the service and made sure staff were competent. Clinical governance systems were embedded in the operation of the service and reviews of incidents, complaints and risks were frequently carried out. . Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. Nurse staffing was on the divisional risk register and staff reported that there were often staff shortages that needed to be filled with bank and agency staff. We also looked at a wide range of documents including standard operating procedures, meeting minutes, risk assessments and recently reported incidents. Published The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. Eastbourne District General Hospital. Kings Drive, Eastbourne, East Sussex, BN21 2UD They understood and managed the priorities and issues the service faced. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. The intensive care service used procedures to ensure that patients received safe and effective care. the service is performing exceptionally well. When things went wrong, staff apologised and gave patients honest information and suitable support. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. This was evidenced through a few incident reports, such as when a patient remained in the emergency department for 19 hours when multidisciplinary medical teams failed to identify an appropriate care pathway. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. Along with the introduction of GP streaming this reflected a targeted approach to improving access and flow. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. the service is performing exceptionally well. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. Over 98% of surgical patients would recommend the hospital. There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. Comprehensive risk assessments were carried out on patient admission and kept in the patient records. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. When is meal time and what food can I bring into the hospital? Kings Drive, Eastbourne, East Sussex, BN21 2UD Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. The majority of staff reported positive changes in their workplace culture and spoke of approachable and supportive middle managers. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. Staff knew where to access support and information. They provided emotional support to children and young people, families and carers. / 50.7864829; 0.2697638. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. Senior staff told us most wards have full establishment of staff at the start of a shift. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. we have taken enforcement action. Leaders understood the challenges to quality and sustainability, and were taking action to address them. Building: Acute Admissions Unit. Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Admissions. The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Demand for mental health services far outstripped capacity. Our rating of the Eastbourne Midwife Unit was requires improvement. It will also include any special instructions personal to you. 01323 645 555 View details. Any other browser may experience partial or no support. Data provided by the trust showed improvements in the implementation of the sepsis pathway. Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. Our hospital radio services provide a variety of programmes, free of charge, including daily request shows. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. The Epic Health Research Network (EHRN) data show hospital admissions remaining below expected levels through at least April 9, 2021. Any other browser may experience partial or no support. 0300 131 4500, Admissions Unit Eastbourne DGH Information for the day of your surgery, Admissions Unit - Eastbourne DGH - Information for the day of your surgery. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. This checks a patients dementia and delirium, blood pressure, medication review, visual impairments, continence care plan, call bells within reach and mobility and walking aids. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. Conquest Hospital We appreciate your support in asking your friends and relatives to only visit during visiting times. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 Our rating of this service improved. Those series are affected are indicated in their catalogue entries. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. The service managed safety incidents well. 05 November to 12 December 2019 During a routine inspection. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Operated by Southern Service and Stagecoach South East, the . Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. Mr Lawson refuses to engage in onerous pre-tests, so there is no entrance exam. However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. Staff had an understanding of what informed consent entailed. Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. The childrens outpatient unit provided families with various clinics for children living with health conditions. The service controlled infection risk well. No rating/under appeal/rating suspended This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. Our rating of the service was good. Budding medics have a doctor overseeing them, with workshops, hospital practice and work . The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. The trust had participated in a national benchmarking programme for outpatient departments and the womens health service had achieved successful accreditation from the British Society of urogynaecology in 2017. The hospital staff tried to ensure that the individual needs and preferences of patients were met. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. Third party children and adolescent mental health services did not accept assessments after 3pm. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The service ensured that staff had the skills, knowledge and experience to deliver effective care, support and treatment. Learn more about PALS. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. This included greater emphasis on evidence-based practice and training. Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. There had been times when these staff were not specialist trained in paediatric care. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust.